Shipping policy

Last Updated: September 7, 2026

At Jack’s Pet Center, we aim to prepare and deliver online orders clearly and reliably. This policy explains our U.S. shipping destination, processing time, delivery estimate, shipping rate, free-shipping offer, tracking process, and procedures for delivery problems.

Quick Reference

Topic Summary
Shipping destination United States
Order processing 1–3 business days
Estimated carrier transit 5–10 business days
Estimated total delivery time Approximately 6–13 business days
Standard shipping $4.90 USD
Free standard shipping Eligible U.S. orders of $79.00 USD or more
Payment processor Shopify Payments
Shipping support support@jackspetcenter.com or (406) 453-1821

1. Shipping Rates and Delivery Timeframes

We ship to addresses within the United States. Standard shipping is $4.90 USD for eligible orders below the free-shipping threshold.

Eligible U.S. orders with a merchandise subtotal of $79.00 USD or more, as calculated by the live Shopify checkout, qualify for free standard shipping. The shipping cost displayed at checkout controls if it differs from a general estimate on this page.

After carrier pickup, estimated transit time is 5–10 business days. Including the normal 1–3 business-day processing period, the estimated total time from order placement to delivery is approximately 6–13 business days.

Delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, remote destinations, address errors, and other circumstances outside our reasonable control may affect delivery.

2. Order Processing and Fulfillment

Orders are normally processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays and periods when the carrier or fulfillment operation is closed.

Processing may take longer during major promotions, holidays, inventory checks, severe weather, or unusual order volume. If a material delay affects your order, we will contact you using the information provided at checkout.

3. Free Shipping

Free standard shipping applies to eligible U.S. orders with a merchandise subtotal of $79.00 USD or more, as calculated by the live Shopify checkout. Orders below the threshold are charged the standard $4.90 USD shipping rate.

If a product, promotion, destination, or checkout condition is excluded from free shipping, the exclusion will be disclosed before payment.

4. Shipment Confirmation and Tracking

When your order ships, we will send a shipment-confirmation email to the email address provided at checkout. The message will include tracking information when tracking is available from the carrier.

If tracking does not update immediately, allow reasonable time for the carrier to scan the package. For assistance, email support@jackspetcenter.com or call (406) 453-1821.

5. Address Changes and Failed Delivery

Please verify your shipping address before submitting an order. Contact us as soon as possible if you need an address correction. We cannot guarantee that an address can be changed after processing or shipment begins.

If a package is returned as undeliverable because of an incorrect address, refusal, or failed delivery attempt, we will contact you to explain the available options. Additional shipping charges may apply if you request reshipment.

6. Lost, Delayed, Damaged, or Incorrect Packages

If a package appears lost, substantially delayed, delivered but missing, damaged, or contains the wrong item, contact us at support@jackspetcenter.com within 30 calendar days of the expected or recorded delivery date. Include your order number and a description of the issue. We may request photographs of damaged packaging or products.

Please keep the product, packaging, and shipping materials until the issue is resolved. We will review the matter with the carrier and explain the available remedy under this policy and our Return and Refund Policy.

7. Taxes and International Shipping

Applicable sales tax and the order total are shown at checkout before payment. We currently ship within the United States and do not advertise international shipping. If international shipping becomes available, the applicable countries, duties, import taxes, brokerage fees, and other cross-border charges will be stated before payment.

8. Shipping Support

Jacks Pet Center, 508 Central Ave, Great Falls, MT 59401, United States

9. Policy Consistency and Updates

This Shipping Policy should remain consistent with the checkout, product pages, shipping settings, product feed, Return and Refund Policy, and Google Merchant Center. Jack’s Pet Center may update this page when shipping services, costs, delivery estimates, or legal requirements change.